Dino is an experienced leader and innovator in industry and high-end professional IT consulting with deep specialization in user experience and highly complex business applications. He has depth in many industries including Financial Services, Retail / CPG, Telecommunications, Travel and Entertainment, Healthcare, Pharmaceuticals, Hi-Tech Manufacturing and Energy.
Dino also has deep expertise in all aspect of IT Professional Services including strategy, planning, forecasting, budgeting, measurement, sales, talent acquisition / management and retention, career stewardship, program management and service delivery.
Dino combines his depth and breadth of experience and expertise with his highly collaborative and results-oriented management style to deliver outstanding outcomes for his clients, his employers and his teams.
Earley Information Science
An increasing number of our personal and business interactions are impacted by artificial intelligence (AI). This recent revolution owes much to the ongoing rapid development and dissemination of a field of research called Deep Learning. Now is the right time to get a grasp of the core concepts and understand how these ideas and functionalities are changing our lives and impacting our businesses.
In this two-hour workshop, presented in partnership with the University of Chicago, you will gain an appreciation of the history and recent acceleration of AI in the industry, get a solid understanding of the core concepts and modern building blocks for AI-driven services. In small-group exercises, you will work with your peers to identify a few practical applications for AI in your workplace. Further, you will have a chance to explore some fun questions around AI such as “Is there a master algorithm?”, “Can AI build AI?” and “When will I be replaced by a robot?”
Monday, November 12, 2018
14:00 to 16:00
Artificial intelligence (AI) is getting lots of attention but one key aspect is often overlooked, understated, or underestimated: the quality of “training” information and the structure of that information – the Information Architecture or “IA”. AI only works when it has the data it needs to spot trends, identify patterns and provide functionality – especially when it comes to chatbots and other so called “cognitive” technologies. While many recent high profile attempts at chatbots have failed, they are getting better and one day will be indispensable. Organizations need to do certain things to prepare for a future of bots and AI-driven processes. This session will outline what that looks like and how organizations can solve problems today while preparing themselves for a future where businesses will succeed or fail based on the power of their bots.
Tuesday, November 13, 2018
14:00 to 15:00
Artificial Intelligence (AI) has the potential to completely revolutionize the ecommerce experience. However, most organizations are still struggling with harmonizing data standards, streamlining information flows and optimizing upstream processes to improve the customer experience with the tools they have today. AI can enable customer service and sales reps to be significantly more productive and improve the self-service experience; but areas of product on boarding, content optimization, marketing automation and process orchestration have to be improved in order to support this vision. This workshop will demystify AI and show how companies can re-think processes for the product and content lifecycle from initial onboarding to end user experience. Outline how to build the infrastructure to machine-intelligence-enable content to create product associations and personalized experiences not possible without AI.
Monday, November 12, 2018
8:30 to 10:30
Engage today's top digital customer experience executives.Learn More