Thursday, October 28
US/Eastern from 1 :45 PM to 2 :10 PM ( 25 mins )
[Breakout] Stop the Silo: How to Measure, Improve, and Create Growth Through the CX Journey
Siloed data creates siloed teams, which creates siloed experiences. A proliferation of VoC efforts results in a myopic approach to acquiring and acting on CX insights. Learn how a holistic approach to gathering customer insights through ingestion of omni-channel insights provides one view of the customer journey for growth and efficiency.
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