Wednesday, May 18
US/Eastern from 11 :00 AM to 11 :35 AM ( 35 mins )
[Welcome and Opening Keynote] Personalization in a Privacy Conscious World
Join CMSWire's Editor in Chief, Rich Hein as we kick off the DX Summit, "NextGen Customer Service Excellence," and hear from our keynote speaker, Camille Stewart, Global Head of Product Security Strategy at Google.
The pandemic drove more customers online than ever before. Even as the world opens up, this move from brick and mortar stores to increased online engagement means a shift in how companies think about and create customer engagement and personalized user experiences. Users expect more customization while simultaneously wanting to maintain their privacy. Security and tech leader, Camille Stewart, will discuss how to partner with security and product teams to balance curating a tailored customer experience with respecting privacy.
Main Stage
Wednesday, May 18
US/Eastern from 2 :00 PM to 2 :30 PM ( 30 mins )
[Networking Break] Virtual Lounge
Join your peers and speakers in the Lounge for virtual networking. Discuss the day's sessions, ask questions, and make connections across industries -- and even across the globe.
How does it work? Move your avatar around the networking space to meet people. To join a conversation, move closer. To leave it, move away. It’s that simple.
Networking Opportunity
Engage today's top digital customer experience executives.
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