VP of Customer Experience
Ashly Beverage is Verisk’s head of customer experience, leading a data-driven organization that enables customer satisfaction and growth for the business. She champions the voice of Verisk’s customers to inspire loyalty and facilitate ease through process and product innovations. Ashly oversees Verisk’s customer data, including corporate information as well as the sentiment shared by these companies’ leaders and employees as they engage with Verisk throughout their lifetime journey – buying journey, usage, service, and renewal. Her leadership increases Verisk’s understanding of customer needs and advancement of customer-led business strategies and solutions.
Before joining Verisk, Ashly served as Senior Director of Customer Experience for American Express’s Global Merchant Services, designing and delivering best-in-class customer experiences across domestic and global markets. Prior to that, Ashly worked in management consulting at Accenture, where she focused on transformation and transition of operations to drive sales and operational efficiencies. Ashly is a seasoned public speaker who has sat on countless panels and moderated many customer experience summits. She has served as a VIP member of numerous customer experience boards, including Forrester, Bain, and Medallia. Ashly holds an BA in Finance and Economics from Indian University and has earned an Organizational Leadership Certification from Harvard University through Verisk’s Leadership Excellence Program.
Thursday, October 27
US/Eastern from 12 :20 PM to 12 :55 PM ( 35 mins )
[Awards Show] Meet our Finalists & 2022 CX Leader of the Year Winner Announcement
Hear from each of our Customer Experience Leader of the Year award finalists. Then, stay tuned for the announcement of CMSWire 2022 Customer Experience Leader of the Year, and remarks by our winner!
2022 CX Leader of the Year Finalists, presented by CMSWire:
- Ashly Beverage, Head of Customer Experience, Verisk
- David Mingle, Vice President and Global Practice Head, Customer Experience, Reputation
- Adam Cotgreave, Chief Customer & Sustainability Officer, Seasalt