Amy Shioji

Amy Shioji

SVP, Corporate Strategy and Experience Officer
Strategic Education
Amy Shioji serves as the Senior Vice President and Corporate Strategy and Experience Officer for Strategic Education, Inc. In this role, Amy oversees student support initiatives and functions focused on improving student persistence, outcomes, and the end-to-end experience – including student-facing functions like Advising, Financial Aid, and Events. Amy also leads corporate strategy and planning, enabling her to influence both operational CX while driving transformational enterprise alignment around customer-centric processes, goals, and culture.

A two-time customer officer, Amy has extensive experience delivering customer-driven growth strategies, and has led CX, customer service, and data science practices for companies such as USA TODAY and AARP. Amy also serves on the Board of Directors of the Customer Experience Professionals Association, the global governing and accreditation body of the customer experience management profession.

In her spare time, Amy enjoys running, coaching, and training for ultra-marathons – though she considers CX her true “endurance” sport.

Wednesday, February 16

US/Eastern from 3 :00 PM to 3 :40 PM ( 40 mins )

[Closing Keynote] How the Pandemic Forever Transformed Customer Experience

Main Stage

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