SVP, Corporate Strategy and Experience Officer
Amy Shioji serves as the Senior Vice President and Corporate Strategy and Experience Officer for Strategic Education, Inc. In this role, Amy oversees student support initiatives and functions focused on improving student persistence, outcomes, and the end-to-end experience – including student-facing functions like Advising, Financial Aid, and Events. Amy also leads corporate strategy and planning, enabling her to influence both operational CX while driving transformational enterprise alignment around customer-centric processes, goals, and culture.
A two-time customer officer, Amy has extensive experience delivering customer-driven growth strategies, and has led CX, customer service, and data science practices for companies such as USA TODAY and AARP. Amy also serves on the Board of Directors of the Customer Experience Professionals Association, the global governing and accreditation body of the customer experience management profession.
In her spare time, Amy enjoys running, coaching, and training for ultra-marathons – though she considers CX her true “endurance” sport.
Friday, October 29
US/Eastern from 12 :15 PM to 1 :00 PM ( 45 mins )
[Awards] 2021 CMSWire CX Leader of the Year Award
Hear from each of our five Customer Experience Leader of the Year award finalists. Then, stay tuned for the announcement of our 2021 Customer Experience Leader of the Year, and remarks by our winner!
2021 CX Leader of the Year Finalists, presented by CMSWire:
- Sean Albertson, Director of Client Experience Measurement & Analytics (CXMA), Charles Schwab
- Amy Shioji, SVP, Corporate Strategy & Chief Experience Officer, Strategic Education
- Gavin Fabian, Chief Product Officer, HST Pathways
- Katrina Schiedemeyer, Sr. Customer Experience Center of Excellence, Danone, NA
- Dave Zatloukal, EVP, Hughes Network Systems