Workshop: Customer-Driven Design for a Perfect Day

Monday, November 12, 2018
11:00 to 13:00 Adriatic / Aegean


What does the perfect day on a hospital visit look like? Or a bank visit? Or a mall visit? Help your customers by designing a perfect day in this hands-on, award-winning workshop. Learn the tools and strategies to co-create with customers, foster group genius among your CX teams and build a detailed product roadmap and high-fidelity mock-up of the perfect customer experience.

VoC & Customer-Driven Design


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