Tuesday, November 13, 2018
11:00 to 12:00 Adriatic / Aegean
Whether dealing with large scale digital transformation, or integration of small changes into teams, assumptions about how people will act and respond to change are fundamentally flawed. Old models of top down training do not take into effect how human behavior plays out at scale. The answer to more successful transformation, whether it involves leadership training, team effectiveness or customer centricity is in harnessing human nature to build stronger connections and understanding. Learn the power of constructing human-centered change programs that drive people towards the mindsets and behaviors that build stronger teams and more customer centric experiences. These principles can be applied to any change project but especially to connect to customer and customer experience.
Leadership, Teams & Transformation
Engage today's top digital customer experience executives.Learn More