Demystifying the New Frontier of Voice Experiences

Tuesday, November 13, 2018
14:00 to 15:00 Baltic/Bering

Overview

The rapid proliferation of voice and chat experiences, a la Alexa, Google Assistant and others, is forcing marketers and customer experience professionals to master a new kind of experience design, conversation UX, conversational content management and the next generation of analytics.

In this practical session we will use concrete examples and small group exercises to connect the dots from digital experience practices and tools to voice experience practices and tools, and get you started on strategic planning without undoing years of customer experience investments.

Artificial Intelligence & Data Layers

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