[Keynote] Overcoming the Omnichannel Challenge: Deliver Smarter Digital Interactions with your Customers Through a Unified Customer Experience

The ability to reach out and communicate with customers is more challenging than ever before. With consumer demands being higher than ever, businesses must compete and win their attention on their channel of choice and maintaining loyalty. But omnichannel doesn’t mean attack from all sides…

Despite having technology that allows for more connections than we could have imagined, there’s still a disconnect to meeting CX needs. In our session, learn how to:
1. Cut through the noise and meet the customer where they want to be
2. React in real-time, with the right message in the right moment
3. Know what your customers need before they realize it through delivering the best, next experience

Learn why potential customers ghost providers and how to combat this problem using layered journey intelligence with relevant, useful content in a centralized CX solution.