Structure and Champion a CX Dream Team

From Hitachi to Lyft to Instacart, Ajay Sampat has led increasingly strong engineering teams to build the platforms that deliver on CX visions at these well-known businesses. In this session, learn the key to managing engineering and development teams, and collaborating effectively with marketing and product teams, to drive design and delivery advancements with rapidity, without compromising the customer’s personalized and effectual experience.

In this session, you will:

1. Understand the different archetypes to build a strong core and cross functional team
2. Learn how to choose the right tech stack to supercharge the team
3. Gain simple frameworks to prioritize and experiment effectively