Interacting with Customers in the "New Now"

COVID-19 is wreaking havoc on traditional norms across our society, including how companies engage with their customers. In fact, 59% of consumers think the pandemic will change how they interact with companies for the long-term. As the pandemic continues, some temporary measures are likely to morph into new norms.

After conducting in-depth business interviews and ongoing rounds of consumer research across markets, we have identified critical trends that highlight how your business should be pivoting in these changing times.

Matt Swain will answer these top-of-mind questions:

• How are companies shifting communication priorities?
• What digital channels are customers trying for the first time?
• What three actions can companies take today to proactively address temporary measures that are likely to morph into new norms?

Don’t miss the chance to learn more about today’s CX best practices and lessons from industry peers.