Wednesday, October 21
1 :05 PM to 1 :30 PM ( 25 mins )
The customer’s digital experience has been a long-standing key to success for this fashion curator and global retail bank. Standing apart from the crowd in well-saturated industries has been the key to these companies’ successes, and nothing helps a business stand apart better than a personalized experience for each and every one of their customers.
Personalization at this scale requires a strategic combination of machine learning integrated with Voice of Customer data. In this discussion we’ll hear how the companies optimize their customer experience through their data application and platforms, the technology challenges they face and where they see personalization’s role in CX strategy going forward.
Engage today's top digital customer experience executives.Learn More