A True OmniChannel Experience: Nothing but Customer Truth (*All Times EDT)

Digital transformation is essential to the future of better digital experiences, but what is the significance of developing an omni-channel strategy when trying to meet user expectations across all your digital channels? Join us for omni-channel best practices to unlock the power of customer truth!

In this session, you will:

• Learn to identify and map the needs, expectations, and frustrations of your users today to master customer retention and increase conversions.
• Discover how to harness the next generation of digital tools, including AI, ML, and Augmented Journey Mapping, to discover new lines of revenue in this brave new digital world.
• Explore how to inject empathy and utilize customer truth in your holistic omni-channel strategy to get your business back on the path to recovery in a post-pandemic world.