Thursday, July 29
11 :00 AM - 11 :40 AM EST ( 40 mins )
We all know that creating customer experiences is important. But incremental efforts to bridge the gulf between customer expectations and organizations' ability to meet them means that we are steadily and inexorably falling behind. What’s needed is a disruptive transformation that goes beyond making sure that the customer journey is smooth, and instead, invests in next-generation experiences that build movements, transformation relationships, and result in exponential growth. We'll share what it takes to systematically build a strategy, leadership, and culture that keeps customers at the center of everything that every employee does every single day.
Rich Hein
Editor in Chief
CMSWire
Charlene Li
Founder & Senior Fellow
Altimeter
Sav Khetan
Head of Product Strategy
Tealium
Main Stage
Engage today's top digital customer experience executives.
https://connect.simplermedia.com/contact-us/