[Breakout] Use Customer Centric Design to Create Your Customer Service Strategy

Your customers today have all the power. They decide how to spend their dollars not just based on the quality of your products and services, but also based on the holistic experience that they get with your brand. A “Customer-first” CX strategy is no longer a nice to have; it's a must! A lot of companies desire to create these customer-first CX strategies, but struggle to get it right. 

Join us as we explore some key concepts of Customer-first CX:

• Explore the right mix of channel strategy that enables you to engage your customers on their terms.
• Discover data driven insights that drives personalization at scale.
• Learn about how you can design these experiences without compromising on customer service agent productivity.