Thursday, February 25
2 :10 PM - 2 :30 PM EST ( 20 mins )
[Breakout] Moments that Make Experiences
For years marketers have focused on key points in the customer journey – from when they start to explore, to when they buy and when they leave feedback. But in a digital experience economy, where more curious and demanding customers can get exactly what they want – instantly and effortlessly – it’s pivotal to show you understand and can respond to their needs.
In this session, Paige will reveal:
- How the emotions and feelings that customers take away from each moment are what matters most
- How leading brands are creating enduring memories, and
- How they are winning their customers’ time, attention, and loyalty.
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