Case Study: Nutrafol’s Customer Data Platform (CDP) Procurement, Implementation and Activation

Tuesday, November 05, 2019
11:45 AM - 12:30 PM Shedd B

Overview

Customer Data Platforms (CDPs) have emerged as a proposed solution to a long-existing challenge: wrangling customer data into a persistent, universal profile and making the data available for analysis and action.

Unfortunately, the interest in the market has led to confusion as vendors from different backgrounds, with different capabilities try to wrap themselves in the moniker, while simultaneously trying to define it on their terms. Thus, there is a strong need to clarify what a CDP is and isn’t, how a CDP can deliver value, and whether marketers should or shouldn’t work with a CDP. Michael Harrison (Managing Partner) from Winterberry Group and Rose Hamilton (Chief Digital Officer) from Nutrafol will discuss their experience identifying, selecting and activating a CDP.

Customer Data & Analytics

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