Jordan Hirsch helps people and organizations face and embrace change. As Director of Innovation at Phase2 he helps some of the biggest organizations in the world navigate the choppy waters of digital transformation by focusing on the human side of strategy. Jordan has been a featured speaker at SXSW, NTC, HCIC, and DrupalCon, among others.
It’s been said that good customer experiences begin with good employee experiences. But good employee experiences are at risk when it comes to Personalization initiatives—shifting roles and responsibilities, new cross-team collaboration, terminology misalignment, and stakeholder buy-in are all potential pitfalls. Join us for an interactive lunch where we’ll discuss how effective change management is an integral component of Personalization programs at any stage. We’ll provide actionable approaches and tactics to address these personalization challenges and keep you moving forward.
Monday, November 04, 2019
1:00 - 2:00 PM
Engage today's top digital customer experience executives.Learn More