FAQs

Registration

There is NO COST to register and attend our virtual conferences. By completing our FREE registration form, you will have access to all live AND on-demand content presented as part of this conference series.

No, there’s no deadline. You can register online at anytime to join live sessions in-progress or watch the on-demand programming.

Yes, most sessions will be made available for you to access on-demand immediately following the initial live broadcast, and remain available for a period of 30-days. There may be a few exceptions from time-to-time based on the speaker’s willingness to archive their content.

NOTE: You must be registered for the event to access both the live and on-demand content.

A confirmation email is sent automatically from the system upon the successful completion of your registration. However, these emails often get caught by corporate spam filters. Have you checked your junk folder?

Click Here to sign-in and view or modify your existing registration. 

This registration agreement includes and incorporates by reference the Privacy Policy/Terms of Use posted on the event website. You may also request a copy of the posted Registration Terms and Conditions, as well as the Privacy Policy/Terms of Use, by contacting info@dxsummit.com.

AGE LIMITATION 

Attendees must be at least 18 years of age to attend DX Summit. Requests for any exception to this term must be made in writing to Conference Management.
 

PHOTOGRAPHY, AUDIO AND VIDEO RECORDING*

Some of the sessions at DX Summit may be recorded. By participating, you acknowledge and agree that DX Summit reserves the right to use images and video captured during the Conference with your photograph and/or likeness in future marketing or promotional materials without any further approval from you or any payment to you.
 
Participants may not record or broadcast audio or video of sessions at DX Summit.
 
*Applies to in-person & hybrid events.
 

PERMISSION TO CONTACT 

By registering to attend this free virtual conference series, you give SMG permission to share your contact information and e-mail address with its sponsors and partners. You may be asked to complete a form at sponsor virtual booths and/or virtual session rooms, but please note completing those forms is optional. When completing a form presented by exhibitors and/or sponsors during DX Summit, you are opting-in to receive communications from that entity. You will be subject to their communications and privacy policy and must opt-out with them directly.
 

SOLICITING

Suitcasing or out-boarding is prohibited at DX Summit. We reserve the right to remove any individual from DX Summit if they are reported to be soliciting within the confines of the virtual event spaces and are not a DX Summit sponsor or exhibitor. We encourage general conference attendees not to listen to a sales pitch from a non-sponsor or exhibitor and request notification if a solicitation is suspected. 
 

ADMITTANCE 

In our sole discretion, without refund, we reserve the right to refuse admittance or expel from the Conference anyone that we determine is behaving in a manner that could be disruptive to the Conference or any other attendee. 
 

CODE OF CONDUCT 

DX Summit participants are expected to behave professionally. All attendees, speakers, sponsors and volunteers at the Conference are required to agree with a code of conduct that ensures a harassment-free experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion (or lack thereof), or technology choices. In the sole discretion of DX Summit organizers, we reserve the right to refuse admittance to or expel from the Conference, without refund, any person or persons that are determined as behaving in a manner that could be disruptive to the Conference or any other attendee.
 

AGENDA 

DX Summit reserves the right to make any necessary changes to the agenda. Every effort will be made to keep presentations and speakers as represented. However, unforeseen circumstances may result in the substitution of a presentation topic or speaker.
 

PRIVACY STATEMENT 

For information about our privacy policy, see: https://www.simplermedia.com/policies/privacy-policy/. The views expressed by any Conference attendee, speaker, exhibitor or sponsor are not necessarily those of DX Summit, CMSWire, Reworked or Simpler Media Group. All conference attendees, speakers, exhibitors and sponsors are solely responsible for the content of any and all individual or corporation presentations, marketing collateral, advertising and online Web content. 

Virtual Event Hub

You may log in to the Virtual Event Hub here: hub.dxsummit.com

If you forgot or have not already set a password, please click here and follow the prompts to create a new one. A valid password is required to log in to the Virtual Event Hub.

Agenda & Sessions​

Keynotes

Keynotes are our most-anticipated speakers. They are some of the brightest and most inspiring minds in business, leadership, tech, and culture.

Panel Discussions

Moderated by an editor of CMSWire, these interactive conversations will feature contributions a from diverse collection of industry practitioners.

Breakouts

Breakout sessions will arm you with all the tactical know-how you need to do your job even better.

Networking

Join your peers for intimate birds of a feather networking sessions and a fun happy hour event that will connect you with the best of the best at the industry’s most exclusive gathering of digital CX professionals.

Winter Session – February 16-17, 2022

  • CX strategy and marketing priorities for 2022
  • Customer listening, Voice of Customer and contact center optimization
  • KPIs and silo busting practices that guide a customer-centric culture
  • CX strategy and the customer conundrum: data privacy v. personalization
  • Game-changing solutions: composable DXP, low-code, AI and more

Spring Session – May 18-19, 2022

  • The relationship between digital customer and workplace experiences
  • Leadership for a flexible, customer-centric workforce
  • Ideating the next generation of customer service and support
  • How to lead your org in automation, personalization and omnichannel strategies
  • Getting the ROI from your AI, its role and it’s future
  • Marketing evolution:  moonshot making in the midst of chaos, crisis or uncertainty

Summer Session – August 17-18, 2022

  • Cultivating Operational Agility: Leadership, Culture and How New Tech Like Headless, Composable/MACH and Low Code Change the Game
  • Modern Customer Journey Tools & Practices for Deep Empathy and Team Alignment
  • Customer Data Management for Employee Empowerment & Intelligent Experiences
  • Operationalizing Voice of the Customer and Empowering the Frontline
  • The Human Factor: Blending AI, Insights and Conversations to Solve Customer Pains

Fall Session – October 26-27, 2022

  • CX strategy and marketing priorities for 2023
  • Customer listening, Voice of Customer and contact center optimization
  • KPIs and silo busting practices that guide a customer-centric culture
  • CX strategy and the customer conundrum: data privacy v. personalization
  • Game-changing solutions: composable DXP, low-code, AI and more

Yes! All of the sessions will be recorded and will be made available to conference registrants to access post-event.

*Note: Not all presenters allow us to stream or post video recordings of their presentation.

Yes, we will post PDF copies of all speaker PPT decks within the Virtual Event Hub. These are accessible to event participants only. 

*Note: Not all presenters allow us to post copies of their presentation.

If you are interested in speaking and think you would be a good fit for our agenda, please submit speaking samples, an abstract and contact information via our speaker application process.

Uber Eats Vouchers

For our virtual conference, you will be able to access your voucher page starting October 26th 9am – 6pm ET via the UberEats voucher page. If it is before 8am ET, please wait and check back on this page here after 8am ET to retrieve your unique voucher link

Registrants must register with a valid work email address (no free email addresses, no alumni email addresses, no student email addresses).

One UberEats voucher per person only. Uber Vouchers are active and available on Day 1 of the event (October 26, 2022) only, from 9am-6pm ET.

Voucher recipient is responsible for any and all costs associated with the receipt and use/misuse of the voucher, including but not limited to any and all federal, state and local taxes associated with the voucher award.

Uber Eats vouchers are not transferable or redeemable for cash, will not be replaced if lost or stolen, and are subject to the issuing company’s complete terms and conditions. Uber is not a sponsor of this program. Uber is a registered trademark of Uber Technologies, Inc.

Offer applies to US residents only.

Attendees attempting to receive more than one Uber Voucher will be blocked from the event

Games & Raffles

Step up to the DX Challenge! Attend live sessions, visit sponsor pages, snap pics and chat with fellow attendees to earn points – and a chance to spin the prize wheel.

Prizes are worth $4,000 in e-gift cards ($5-$500 in value) at each event.  You have 3 chances to win!  

All qualified registrants of the event are eligible to play, during event hours, until all prizes are redeemed.  See below for full game rules.

HOW TO PLAY

Step 1:  Register for the Event — Visit www.dxsummit.com to register for the upcoming event.  Only event registrants are eligible to play.  Limitations and exclusions apply (see below).  

All registrants agreed to our posted Registration Terms & Conditions.  Agreement to Registration Terms & Conditions is required to participate in the Event and all/any event games, raffles, incentivized and non-incentivized activities.

Step 2:  Qualify for the Challenge — Qualified registrants must include in their registrant profile, at the point of registration or modified registration, no later than 12:00 PM EST on the final day of the event:

First Name, Last Name, Job Title, Company, Work Email*, Work Phone

*Work Email addresses do not include free email domains, such as but not limited to gmail.com, aol.com, yahoo.com and similar; educational institutions, unless you are employed by the institution.

Only one registrant per event. Individuals may not register, log in or participate in the Challenge using multiple email addresses for the same event. Individuals with multiple registrations and/or emails will be automatically disqualified from all prizes, winnings, raffles, games and other incentives.

The Game is open to all domestic and international registrants, regardless of geographic location.

Step 3: Attend the Event — Attend the event at the virtual Event Hub, located at  www.hub.dxsummit.com.

To “attend the event”, log in during event hours of 11:00 AM EST – 4:30 PM EST on a day of the event, and view at least one full session during live simulcast.

Session views, including start time, end time, and total time viewed, are captured within the event platform.  Registrants will be deemed ineligible for prizes won through the Challenge if session view data within the platform indicates that at least one full session has not been viewed.  No exceptions will be made.

Step 4:  Earn Points — Within the Event Hub, navigate to the Challenge page, using the hamburger icon and menu located at the top, left of the screen.

To earn points, follow the instructions next to each individual challenge.  Complete the challenge, find the check-in code, and return to the challenge page.  Enter the check-in code in the relevant challenge page to accumulate points.

Note that some challenges are available within the specific time frame referenced only, and not otherwise available.  

Step 5:  Spin the Prize Wheel — You can spin the wheel a maximum of 3 times during the event.  To spin, accumulate the required number of points.

Spins are available until the event close time, until 4:30pm EST on the final event day, or until all prizes have been redeemed, whichever comes first.

Play early and often.  Should prizes have been fully redeemed before a player accumulates his/her first set of points, a player may not have a chance to spin the wheel.

Good luck!

Additional Game Terms & Conditions
Prizes — (300) $5 gift cards, (40) $25 gift cards, (10) $100 gift cards, (1) $500 gift card
All prizes will be awarded as electronic gift cards. 
Winners — All winners will be contacted via email within 7 (seven) business days of the event for prize distribution. E-gift cards will be available for redemption for up to (30) days post-event.  E-gift cards not activated by the recipient within that time will be canceled, and not available for future activation, and prizes will be deemed non-redeemable.
For a full list of winners, contact Simpler Media Group, Inc., 600 California St, Floor 11, San Francisco, CA 94108.
Privacy — The Challenge Rules, Terms & Conditions do not supersede existing laws in the registrants’ stated work location.  CCPA, GDPR, local sweepstakes and prize laws all apply.
Limitations and Exclusions — No more than $720 of total rewards will be awarded each hour of the event. The minimum possible winning for one registrant is $0. Should prizes have been fully redeemed before a player accumulates his/her first 2,600 points, a player may not have a chance to spin the wheel. The maximum possible winning for one registrant is $700. 
Only one registrant per event. Individuals may not register, log in or participate in the Challenge using multiple email addresses for the same event. 
Individuals with multiple registrations and/or emails will be automatically disqualified from all prizes, winnings, raffles, games and other incentives at the event, including but not limited to Challenge winnings, and at all future events, sweepstakes, raffles and other incentivized activities offered by Simpler Media Group, Inc., its brands and subsidiaries.
Any attempt to garner points or spin the prize wheel outside of event hours will disqualify the registrant from all prizes, winnings, raffles, games and other incentives at the event, including but not limited to Challenge winnings, and at all future events, sweepstakes, raffles and other incentivized activities offered by Simpler Media Group, Inc., its brands and subsidiaries.
At our sole discretion, Simpler Media Group reserves the right to refuse admittance or expel from the event any registrant that we determine is behaving in a manner that could be disruptive to the event or to any other registrant.  Any registrant expelled from the event will disqualify the registrant from all prizes, winnings, raffles, games and other incentives at the event, including but not limited to Challenge winnings, and at all future events, sweepstakes, raffles and other incentivized activities offered by Simpler Media Group, Inc., its brands and subsidiaries.
Revocation — As the Challenge is virtual and dependent upon live participation, alternate opportunities are not available. Qualified registrants who are unable to participate in the Challenge may choose to revoke use of their contact information by our event organizers, publishers, brands and/or sponsors by contacting events@simplermedia.com within 24 hours of the posted event hours.

An Apple a Day: For a Watch You Will Play!

Enter to win the latest Apple Watch Series 7! How? Simply engage with us — attend both days of our virtual conference (dates here) AND actively contribute to our Slack community. Come to our conference, network and do YOU. One participant will be selected at random from those meeting the initial criteria. Will it be you?

See below for official rules.

HOW TO PLAY

Step 1:  Register for the Event — Visit www.dxsummit.com to register for the upcoming event.  

Only event registrants are eligible to play.  Limitations and exclusions apply (see below).

All registrants agreed to our posted Registration Terms & Conditions.  Agreement to Registration Terms & Conditions is required to participate in the Event and all/any event games, raffles, incentivized and non-incentivized activities.

Step 2:  Qualify for the Raffle — Qualified registrants must include in their registrant profile, at the point of registration or modified registration, no later than 12:00 PM EST on the final day of the event:

First Name, Last Name, Job Title, Company, Work Email*, Work Phone

*Work Email addresses do not include: Free email domains, such as but not limited to gmail.com, aol.com, yahoo.com and similar; Educational institutions, unless you are employed by the institution.

Only one registrant per event. Individuals may not register, log in or participate in the Raffle using multiple email addresses for the same event. Individuals with multiple registrations and/or emails will be automatically disqualified from all prizes, winnings, raffles, games and other incentives.

The Raffle is open to all domestic and international registrants, regardless of geographic location.

Step 3: Attend Each Day of the Event

Aattend the event at the virtual Event Hub, located at www.hub.dxsummit.com.

To “attend the event”, log in during event hours of 11:00 AM EST – 4:30 PM EST on a day of the event, and view at least one full session during live simulcast, on each day of the event.

Session views, including start time, end time, and total time viewed, are captured within the event platform.  Registrants will be deemed ineligible for the Raffle if session view data within the platform indicates that at least one full session, each day, has not been viewed.  No exceptions will be made.

Step 4: Participate in the Event Slack Community — Within the Event Hub, navigate to the Networking page, using the hamburger icon and menu located at the top, left of the screen.

Select the Slack Community from the Networking dropdown list. The event Slack channel will open and you will be automatically joined.

Participate in the Slack community at least twice throughout the event hours.  Options to participate include:

  • Introducing yourself in the water-cooler channel;
  • Asking event-content or sponsor-product related questions in the water-cooler channel;
  • Sharing your selfie from the event in the photo-booth channel;
  • Responding to other registrants in the water-cooler or photo-booth channel

Good luck!

Additional Raffle Terms & Conditions
Prizes — (1) One Apple Watch, Series 7 ($400 value)
Winners — A random drawing from qualified registrants will be held to determine the winner by 2:00 PM EST on the final day of the event. The winner will be contacted via email within (7) seven business days of the event for prize distribution. The winner will have (7) seven business days to reply, and must provide: Shipping address, and phone number for shipping. Non-response by the recipient within (7) seven business days will cause the award to be canceled, and the prize will be deemed non-redeemable.
For a full list of winners, contact Simpler Media Group, Inc., 600 California St, Floor 11, San Francisco, CA 94108.
Privacy — The Raffle Rules, Terms & Conditions do not supersede existing laws in the registrants’ stated work location.  CCPA, GDPR, local sweepstakes and prize laws all apply.
Limitations and Exclusions — The minimum possible winning for one registrant is (0) zero items. The maximum possible winning for one registrant is (1) one Apple Watch, Series 7 (up to $400 in value).
Only one registrant per event. Individuals may not register, log in or participate in the Raffle using multiple email addresses for the same event. Individuals with multiple registrations and/or emails will be automatically disqualified from all prizes, winnings, raffles, games and other incentives at the event, including but not limited to Raffle winnings, and at all future events, sweepstakes, raffles and other incentivized activities offered by Simpler Media Group, Inc., its brands and subsidiaries.
At our sole discretion, Simpler Media Group reserves the right to refuse admittance or expel from the event any registrant that we determine is behaving in a manner that could be disruptive to the event or to any other registrant.  Any registrant expelled from the event will disqualify the registrant from all prizes, winnings, raffles, games and other incentives at the event, including but not limited to Raffle winnings, and at all future events, sweepstakes, raffles and other incentivized activities offered by Simpler Media Group, Inc., its brands and subsidiaries.
Revocation — As the Raffle is virtual and dependent upon live participation, alternate opportunities are not available. Qualified registrants who are unable to participate during event hours may choose to revoke use of their contact information by our event organizers, publishers, brands and/or sponsors by contacting events@simplermedia.com within 24 hours of the posted event hours.

What did you think?

Take a few minutes to share with us what you thought about the event. The first 100 respondents will receive a $10 eGift Card!

See below for official rules.

How to Play

Step 1:  Register for the Event — Visit www.dxsummit.com to register for the upcoming event.  

Only event attendees are eligible.  Limitations and exclusions apply (see below).

All registrants agreed to our posted Registration Terms & Conditions.  Agreement to Registration Terms & Conditions is required to participate in the Event and all/any event games, raffles, incentivized and non-incentivized activities.

Step 2:  Qualify for the Survey Reward — Qualified registrants must include in their registrant profile, at the point of registration or modified registration, no later than 12:00 PM EST on the final day of the event:

First Name, Last Name, Job Title, Company, Work Email*, Work Phone

*Work Email addresses do not include: free email domains, such as but not limited to gmail.com, aol.com, yahoo.com and similar; educational institutions, unless you are employed by the institution

Only one registrant per event. Individuals may not register, log in or participate in the Game using multiple email addresses for the same event. Individuals with multiple registrations and/or emails will be automatically disqualified from all prizes, winnings, raffles, games and other incentives.

The Game is open to all domestic and international registrants, regardless of geographic location.

Step 3: Attend the Event — Attend the event at the virtual Event Hub, located at www.hub.dxsummit.com.

To join navigate to the Program page, using the hamburger icon and menu located at the top, left of the screen. 

Select the Sessions page from the Program dropdown list. Navigate to any live session and click “View Session” to join.

Participate in the entirety of one session to be marked “attended”.

Session views, including start time, end time, and total time viewed, are captured within the event platform.  Registrants will be deemed ineligible if session view data within the platform indicates that at least one full session has not been viewed.  No exceptions will be made.

Step 4: Complete the Event Survey — All attendees will receive the event survey via email immediately post-event.

To complete the survey, click on the link provided.  Where indicated, provide your email address to be eligible for the reward. 

The first 100 respondents to complete the survey and provide their email address will receive a $10 e-gift card, within seven business days of the event. 

Good luck!

Additional Game Terms & Conditions
Prizes — (100) One hundred $10 e-gift cards
All prizes will be awarded as electronic gift cards. 
Winners — The winners will be contacted via email within (7) seven business days of the event for prize distribution. E-gift cards will be available for redemption for up to (30) days post-event.  E-gift cards not activated by the recipient within that time will be canceled, and not available for future activation, and prizes will be deemed non-redeemable.
For a full list of winners, contact Simpler Media Group, Inc., 600 California St, Floor 11, San Francisco, CA 94108.
Privacy — The Game Rules, Terms & Conditions do not supersede existing laws in the registrants’ stated work location.  CCPA, GDPR, local sweepstakes and prize laws all apply.
Limitations and Exclusions — The minimum possible winning for one registrant is (0) zero items. The maximum possible winning for one registrant is (1) one e-gift card ($25 value).
Only one registrant per event. Individuals may not register, log in or participate in the Game using multiple email addresses for the same event. Individuals with multiple registrations and/or emails will be automatically disqualified from all prizes, winnings, raffles, games and other incentives at the event, including but not limited to Game winnings, and at all future events, sweepstakes, raffles and other incentivized activities offered by Simpler Media Group, Inc., its brands and subsidiaries.
At our sole discretion, Simpler Media Group reserves the right to refuse admittance or expel from the event any registrant that we determine is behaving in a manner that could be disruptive to the event or to any other registrant.  Any registrant expelled from the event will disqualify the registrant from all prizes, winnings, raffles, games and other incentives at the event, including but not limited to Game winnings, and at all future events, sweepstakes, raffles and other incentivized activities offered by Simpler Media Group, Inc., its brands and subsidiaries.
Revocation — As the reward opportunity is virtual and dependent upon live participation, alternate opportunities are not available. Qualified registrants who are unable to participate during event hours may choose to revoke use of their contact information by our event organizers, publishers, brands and/or sponsors by contacting events@simplermedia.com within 24 hours of the posted event hours.

General Info

About DX Summit

The quarterly DX Summit virtual conference series gathers an elite group of enterprise-level customer experience leaders to discover the latest digital CX trends, best practices and research.

A Community That Cares

Join a smart, friendly community devoted to putting best practices, CX trends and key technologies into action. With high-impact sessions and fun networking hours, DX Summit is the best place to find like-minded peers from major organizations working towards the same goals.

Interact directly with speakers and attendees alike to help solve customer experience challenges together.

No intimidation. No exclusivity. Just friendly insights.

Informed by 15 Years of Experience

The DX Summit agenda is informed by CMSWire’s diverse community of thought leaders and 15 years of reporting in the digital customer experience field. The DXS Advisory Board also provides important perspective on current digital workplace trends and challenges.

Get ready for interactive learning, innovative solutions and the latest digital CX insights.

Over three days, deep dive into real digital workplaces through engaging workshops, case studies and deep dive sessions. Whether your focus is digital experience strategy, voice of the customer, analytics, AI and machine learning or the newest technology platforms … DX Summit will give you the latest on modern digital CX trends.

The DX Summit speakers represent the most informed analysts, practitioners and technologists working in modern customer experience including speakers from organizations such as MIT, Hyatt, Fast Company and Nike.The quarterly DX Summit virtual conference series gathers an elite group of enterprise-level customer experience leaders to discover the latest digital CX trends, best practices and research.

DX Summit is produced by Simpler Media Group, Inc. (“SMG”), the parent company of CMSWire and Reworked. 

CMSWire is read by over 3 million influential digital and marketing executives a month. Our daily updates keep you in the know about digital customer experience, digital workplace technologies and practices, and the latest on intelligent information management.

Reworked is our latest digital publication covering the r/evolution of work. How we work, where we work and how work gets done has undergone a dramatic transition in recent years, but that evolution has now gone into hyper-drive. Reworked is dedicated to covering the people, the culture, the technology and the infrastructure that makes up our quickly evolving workplaces.

DX Summit was launched in 2015 and has been held annually each fall since then.

Due to the ongoing global pandemic, for 2022 we have decided to present DX Summit as a virtual conference series. You will have an opportunity connect and learn from a community of your peers during our winter, spring, and/or fall sessions.

DX Summit is the premier industry event for corporate or government leaders in digital transformation, analytics and optimization managers, customer experience and VoC owners and teams working in producing high-quality digital content.

Sample job titles may include: 

Roles Include: Chief Communications Officer, CMO, CIO, CTO, Chief Customer Officer, Chief Design Officer, Chief Digital Officer, EVP/SVP/VP/Director/Head of/Chief: Communications, Customer Engagement, Customer Experience (CX), Digital Marketing, Marketing, Digital & Omnichannel, Digital Experience, Digital Engagement, Digital Transformation, Digital Strategy, Customer Experience, Strategy, Innovation, Customer Retention, Customer Care, E-commerce, Community, Insights & Analytics, Analytics, Customer Analytics, Product Design, Retail Experience, User Experience

Please visit our sponsorship page to learn more. Complete the information request form and a member of our sponsorship sales team will be in touch with more details.

If you are interested in speaking and think you would be a good fit for our agenda, please submit speaking samples, an abstract and contact information via our speaker application process.

Want to Sponsor?

Engage today's top digital customer experience executives.

https://connect.simplermedia.com/contact-us/