Workshop: The Art of the Engagement – Giving Heart and Structure to Your Organization
Timing: Monday - 9:00 - 12:00
Connecting with your customers begins with educating, enabling and engaging everyone in the organization. This workshop will share how to accelerate CX through critical resources, tools, human-centered design thinking, co-creation and other activities that you can implement right away. Diane Magers will help you encourage agility, innovation and collaboration by empowering creativity in your organization and emphasizing structure into an enterprise-wide transformation that places customers at the heart.
Speaker : Diane Magers