Roundtable: Optimizing for Customers and Improving CX Quality
Timing: Tuesday - 11:00 - 12:45
Location: Atlantic Ballroom
Meaningful customer data is obviously important, but how do you obtain this information and what do you do with it? This group of data, testing and personalization experts will discuss the challenges and opportunities of customer optimization, including the variables of testing and effective use of customer insights for true personalization.