The Deep Partnership of DX, CX and UX
Timing: Tuesday - 11:00 - 12:45
Location: Atlantic Ballroom
Designing a customer experience requires a careful and deliberate understanding of the human experience, treating customers as people and not just buyers. Diane Magers will discuss how User Experience and Customer Experience connect, how to leverage the strengths of both perspectives, how it can drive true engagement with your customers and how it creates meaningful value for both them and your organization.
Speaker : Diane Magers