Connecting Clicks and Bricks: How to Elevate Your Customers’ Experience
Timing: Tuesday - 14:00 - 15:30
Market disruption and “smart things” innovation are the driving forces behind organizations having to rethink how they seamlessly connect brick-and-mortar and digital experiences. Customer journeys flow along many touch points – from website, to a wearable device app, to in-venue digital signage. Are you managing that flow effectively? In this session, you will learn the latest trends and lessons learned from the world of connected experiences across all channels and how to elevate your customers’ experience with in-venue digital screens.
Speaker : Irina Guseva